Tuesday, February 3, 2009


When's the last time people really stood behind their products or service?

Other than the occasional food server, who has tried to truely satisfy you just to satisfy you?

My Wife and I decide that it would be nice to upgrade our satelite receiver in our bedroom to a dvr. I go online, order the dvr easy enough and get a confirmation. It's on its' way in 2 to 5 days.

Day 2, nothing. Day 3, still waiting. Day 4, I saw the delivery truck looking around the neighborhood but no dice. Now it's the weedend and I think back to the confirmation. They said 2 to 5 workdays. Now mind you, I fought tooth and nail with the townhome association to get my dish for 4 years. (the prez didn't like the look) So I've literally fought to get their business.

Monday, day five. I've had to sneak away a couple time for a few minutes, all the while hoping the truck didn't come while I was away. Surely I would have to sign for something like this. They wouldn't just leave a dvr out in the snow. Noon, nothing. Two pm, nothing. Three, four, nothing. Does the working day end at four? Five pm and still nothing. By the way, I've been tracking it online, and it got to town on day 3. I'm wishing they would have used brown cuz they almost always get things here on day 2.

About ten after five my doorbell rings and my dvr is left out in the cold where anyone could have taken it.

I unpackage it and find I'm missing one of the cables their list says I should have. I save stuff like this, so no real big deal. Just one more person not doing their job.

I start unplugging the old receiver and two of the cables, that were installed by a contracter, broke in my hands. No unreasonable torque was applied. They just fell apart. Obviously made for one time use. I finally get it hooked up and call the satelite company to get it activated. All sorts of options are gone through on the phone. All but the one I wanted. After being hung up on twice, I tricked it into talking to one of their techs. Nothing works. I had all the serial numbers, cables hooked up correctly, and nothing. I went through a couple tests, rehooked cable up (for no damn reason) and whollah. It worked. After exalting the tech as my savior I hang up and go to try out the new dvr.

So, I start flipping throught the channels and get a looking for satelite message on the screen. What the? Nothing I do can get it to work. Back on the phone I go and trick the machine into talking to a tech. We go through the whole ritual again and try a few new (for no damn reason) tricks. Nothing. I recheck serial numbers on the back of the, what I find is a reconditioned made in Mexico, receiver and nothing works correctly. They can send some one out as early as the next Sunday afternoon. Six days from now.

Everything is hooked up right. I use to build high end cd players and other audio equipment, by hand, component by soldered component, so I know a thing or two. I find that after running one of their onscreen tests, I can get it to work. Change the channel and it's gone. Pretty sure it's the receiver.

Why was this receiver reconditioned? Why is it still broke? Why was a cable missing? Why did it take five days when, at most, it should have taken three. Why does it take six days for some one to come look at a receiver I paid for a week ago?

Not to pick on this one company for this. It just seems to be the norm when dealing with a lot people that are suppose to be serving you. Is this why so many products we buy are imported? Because we are just too stupid/lazy to build reliable products? Does the price we pay for many things built in the US have a stupid factor built in?

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